Shipping & Returns

 

May 8, 2022

 

Shipping Options (Domestic Orders)
AL Becca Organic Glo offer USPS first class and priority shipping.  We also offer UPS Ground standard shipping (2-7 business day transit time). Items are weight based and will be rounded to the nearest pound per regulations of the shipping carrier.

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Order Processing Time
Please allow up to 5-7 business days for AL Becca Organic Glo, LLC to process your order. All orders processed after 5pm CST are considered for the next business day. Normal business days include Monday thru Friday and exclude holidays and weekends. Orders processed on Friday after 5pm CST will be processed on the following business day.

 

Shipping Options (International Orders)
We offer UPS ground shipping for customers shipping domestically and UPS Worldwide Expedited for international customers. Additional carrier options may be available on the website during the checkout process.

• Canadian Customs Regulations
  Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.

 

International Customs Regulations
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, a refund will not be issued.

 

Incorrect Shipping Information
If a package is returned to AL Becca Organic Glo, LLC due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery, or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. AL Becca Organic Glo, LLC are not responsible for packages delivered incorrectly, or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect. Once an order has been submitted, no edits or cancellations can be made. No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Lost or Stolen Packages

 

AL Becca Organic Glo, LLC are not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, AL Becca Organic Glo, LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

 

Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please contact, or email us with photos of the damages to info@albeccaorganic.com with necessary information to support your claim and we will be happy to assist you. All claims and photos should be submitted within 10 days to ensure timely resolution.

 

Out of Stock Items
We strive to have all our products available for immediate shipment.  AL Becca Organic Glo will take all necessary steps to advise you in a prompt manner if any products are on back order.  We will send out all available items and provide a store credit for the items that are currently unavailable.

 

Returns, Exchanges & Refunds
Thank you for shopping with us at albeccaorganic.com. Once an order has shipped, we do not accept returns or exchanges. All sales are final.

 

Cancellations:

Once an order has been submitted, AL Becca Organic Glo, LLC are unable to honor edits or cancellations to the order.

Please contact UPS or the carrier to inquire about alternative delivery options for your package.